Privacy policy

1. OVERVIEW

ECA Online Shop ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit ecaonline.shop or engage our website creation services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. INFORMATION WE COLLECT

We may collect the following types of information:

  • Personal Information — name, email address, phone number, and billing address provided during checkout or inquiry
  • Project Information — content, images, login credentials, and other materials you provide for your website project
  • Payment Information — processed securely through our payment providers; we do not store full card details
  • Technical Data — IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools)

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Deliver and manage your website creation project
  • Process payments and send invoices
  • Communicate project updates, revisions, and completion notices
  • Respond to inquiries and provide customer support
  • Improve our website and services
  • Comply with legal obligations

4. SHARING OF INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

  • Service providers (e.g., payment processors, hosting platforms) necessary to deliver our services
  • Legal authorities if required by Philippine law or court order

5. DATA RETENTION

We retain your personal and project information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time (see Section 8).

6. COOKIES

Our website uses cookies to enhance your browsing experience and gather analytics data. You may disable cookies through your browser settings, though some features of the site may not function properly as a result.

7. DATA SECURITY

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

8. YOUR RIGHTS

Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Withdraw consent at any time
  • File a complaint with the National Privacy Commission (NPC)

To exercise any of these rights, contact us at the details below.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. CONTACT INFORMATION

For privacy-related concerns or requests, please contact: ECA Online Shop Website: ecaonline.shop