Refund policy

1. OVERVIEW

At ECA Online Shop, we are committed to delivering quality website creation services. Because our services are digital and custom-built, our refund policy differs from traditional product-based stores. Please read this policy carefully before engaging our services.

2. DOWNPAYMENT

All projects require a 50% non-refundable downpayment before work begins. This covers the initial planning, design concepts, and resources allocated to your project.

3. REFUND ELIGIBILITY

Refunds may be considered under the following circumstances:

  • Project not yet started — If you cancel before any work has commenced, your downpayment may be refunded at our discretion, minus any administrative fees.
  • Failure to deliver — If ECA Online Shop is unable to deliver the agreed services due to reasons on our end, a full or partial refund will be issued depending on the work completed.
  • Significant deviation from agreed scope — If the delivered work significantly differs from the agreed project scope and revisions fail to resolve the issue, a partial refund may be considered.

4. NON-REFUNDABLE SITUATIONS

No refund will be issued in the following cases:

  • Work has already commenced and the Client decides to cancel
  • The Client fails to provide required materials, content, or feedback causing project delays
  • The Client changes their mind about the project after work has begun
  • Dissatisfaction due to reasons outside the agreed project scope
  • Completed and delivered projects that have been approved by the Client

5. REVISION REQUESTS

Before requesting a refund, Clients are encouraged to utilize the included revision rounds (up to 3) to address any concerns with the delivered work. Refund requests will not be entertained if revision rounds have not been utilized.

6. HOW TO REQUEST A REFUND

To request a refund, please contact us at ecaonline.shop with the following details:

  • Your full name and contact information
  • Project invoice number
  • Reason for the refund request

We will review your request and respond within 5–7 business days.

7. REFUND PROCESSING

Approved refunds will be processed through the original payment method within 7–14 business days, depending on your bank or payment provider.

8. CONTACT INFORMATION

For refund-related concerns, please reach out to: ECA Online Shop Website: ecaonline.shop